The entire staff was especially helpful. They all made sure I was comfortable and taken care of during the entire process. I could not have asked for anything better than what I received. I am very grateful for their understanding and care during this difficult time. Thank you to Matt Baskerville and his entire staff.
Excellent - always, from first contact to final. Staff is GREAT!
Everything was handled meticulously. Matt Baskerville, Alex, Jim and John Fonck were all wonderful.
Matt, Scott, Jim and everyone at Reeves and Baskerville in Coal City made a difficult time easier to bare twice this year when we lost Mike Smith and followed 9 months later by Sharleen Smith. Matt was there for me helping even before Shar passed with putting me in touch with a doctor to order hospice care in Woodstock. Georgia where Shar was when the end was near. Thank you just doesn't seem adequate to express my gratitude to Matt for all he did, arranging the home pick up here, and transportation back to Coal City, his patience as we drove back making arrangements along the way. Matt arranged everything and his attention to detail is impeccable. The care we received, the removal of the burdens of the details he took care of, someone was always there for us and any of our needs. Matt and his staff go above and beyond and exceeded all of our expectations! Thank you from our hearts for all you did and are still doing! Thank you for your continued care and support in the grieving process by providing the daily messages and mailings that help after the funeral. I highly recommend Reeves and Baskerville funeral home to everyone in there hours of need, you will never get better care and support anywhere else! Sincerely, The family of Sharleen and Mike Smith
Alex and Matt are just such caring people. Thank you!
Matt Baskerville was so polite and caring at such a sad time. Nothing could have been improved. Everything was excellent. My husband lived all of his 76 years in Gardner and I felt this was the place he would want to be. He told me years ago how much he hoped the people of Gardner would support your funeral home! Highly recommend.
This year has been a rough one for our family. We have had the pleasure of dealing with Matt Baskerville and his staff. I wish that I knew everyone's names, but I just do not. They took care of my entire family this year and made us feel like they were a part of us! We had very unusual funerals this year (Mitch Brown), to a very normal funeral (Margaret Griffith) to a military funeral at the end. (Phillip Hollis) Matt came out to see my mom to take care of her with more than one of these funerals. His mother Vi is the best! There are a couple more of my family members that had funerals here this year too. We lost a lot, but they really do make you feel so much better while you are there. From planning the funeral to picking the casket, to following all the way through to the funeral. Best funeral home ever! Thanks so much! Melba Clark
Alex Nolan and whole staff have treated us just like family. They take your pain and give you care and peace. They truly do. They go above and beyond to help and even continues to drive and deliver things to me to make it easier. Our family highly recommends this funeral home to everyone. Everything was truly perfect. Patricia Warcholek November 2018
Matt Baskerville is very professional and took care of us like we were his family. Every facet of the funeral could not have been better. If you want to be provided the most comfort and care during one of your most difficult times in your life, then select Reeves/Baskerville Funeral Homes.
Alex Nolan was very compassionate and caring. Everything was just wonderful! Thank you!
Matt gave full explanation with no hurrying. He was considerate of feelings and offered to help with anything I needed. He paid everyone so I did not have to worry, and just invoiced those payments on the bill. The exceeded my expectations. I would recommend this funeral home to everyone! Even the staff was professional and friendly - on the phone and in person. Some drove 25 miles several times to deliver items, several times. They are a premier funeral home in our area!
Matt and Jim were so helpful. I was very impressed. Thank you! I've already pre-planned and paid for my own services, and Jim has been so patient in working with us to put up a monument at Braceville-Gardner. Extremely helpful with the whole process.
Everything was perfect!!!!! You are ALL great at what you do!!!!!
Every individual that assisted us at the funeral home and during the entire process was compassionate and consoling. Matt was able to use a funeral home in Joliet for the visitation and the funeral was at her home Parish in Crest Hill. Everyone is still commenting how lovely every detail was from start to finish.
Alex Nolan gave us options and treated us like family. He even assisted us with our cemetery monument. We were very pleased with absolutely everything!
Matt was very patient with us, and was just nice to work with.
Matt, You did a beautiful job handling my Mother In Laws arrangements. I am so grateful for your professional demeanor in times like this. Your staff was so gracious and helpful. Thank You Again from the bottom of our hearts 💕
Matt Baskerville's experience helped so much. The staff at the funeral home made every everything perfect! Thank you so much. Your kindness will never be forgotten. I recommend you to everyone!
Simply the best. Could go on for ever about Matt and his staff, truly exceptional.
The whole staff are helpful and beyond. They help to make it simple all while being supportive. Excellent!
Matt was the best. We are from Braidwood, and shopped around to get information and prices from all the funeral homes in the area. We knew from the moment we spoke with Matt, that Baskerville funeral home was where we wanted to be. Everyone went above and beyond to make this experience easy for my family. No one can compare to what these people offer and provide. We certainly got a whole lot more for our money than what the others offered! When my time comes, Matt and his staff will be handing my services. My entire family is very thankful and highly recommends this funeral home.
Matt was extremely helpful through the whole process. He is a very caring and compassionate person who goes the extra mile to make sure everything is perfect for the family. Everyone at Reeves could not have done anything more to help our family through this very difficult time.
Matt and Violet were so helpful. Matt took the time to come to my house to walk me through the process, options, etc. Violet made sure all the details were handled so I had nothing to attend to other than my family.
Matt Baskerville and Alex Nolan, made us feel like family. They were there to do absolutely everything for us. Everything was perfect. They are truly the best!
Matt and his staff were extremely professional while being compassionate and kind to our family during our time of sorrow. Their support throughout the week allowed our family to grieve knowing everything would be taken care of.
All of my fathers military services and honors were handled in an extremely personal and professional manner!
Matt and his staff are Fantastic!
Matt, your professional skills, your kind heart, and what you do for your communities - is a true blessing. May your business continue to blossom for many years! Thank you for all you have done!
Alex sat down and answered every question. He was very polite and had very good customer service! Sheila was also very polite on the phone. They were all really caring people. They did an excellent job and were very professional!
This is the first time we used this funeral home, and the service level was excellent! Alex was great. Our family highly recommends this funeral home!!!!!
Matt carefully guided my family through every step, from picking my Dad up at home through the burying process and even post grieving... The whole staff went above and beyond throughout the whole process, and the cost of services were less than expected. Thank you from my whole family!
Alex and all of the staff were very compassionate. Losing my Mom was so hard, but at least the funeral and services were not stressful, and as I term it - it was one stop shopping! They were just the best!
Matt Baskerville and Violet were extremely compassionate and caring. They went above and beyond to be ever so kind and helpful during such a difficult time. Truly amazing people, service, memorial, etc... We are so grateful we chose this funeral home for a last memory to honor our loved one. We received so many comments from family and friends that it was the most beautiful wake and service they have ever attended.
Matt Baskerville was extremely helpful to us. He coordinated all aspects, and most importantly followed up on all aspects with precise attention to detail. For my dad we used a big funeral home in Joliet, that can't begin to compare to what we received from Baskerville's.
Matt and Violette were very sympathetic and understanding, not only at the time of our loss, but continue to be thoughtful after the services were done. They went above and beyond for us. I thought it was especially nice of them to send us a memory tree in the remembrance of our daughter. We have planted it in our yard and it is a beautiful memory every time I see it!
Everything was done before our family could even ask! My husband looked just perfect. The casket was beautiful and we couldn't possibly have asked for more! We have known Matt and his family for many years, and it's good to have people, that you can count on - it's so very rare in these times!
All were helpful, kind and professional. Violette Baskerville, Matt Baskerville, Jim Benuska, Alex Nolan and Sheila Allen! From pre-planning to post-burial, they held the space as a sacred act, as a pastoral blessing. Treated my mother's body and grieving family and friends with utmost respect. Especially appreciated due to the complexities of travel. My mom died in California and was buried in our family plot in Wilmington, Illinois as she wished. Family came from California and Georgia. They treated us all with utmost sensitivity, respect and kindness. Their service is a calling, a true type of pastoral ministry, not just a job. We also greatly appreciated their vigilance in accommodating my mobility disability.
Alex was especially helpful to us. He came to the house the night my mom died. He was so kind and patient. He explained what would be done. Matt is such a professional who answers every question with clarity and patience. They are all creative, kind, caring and showed personal interest in our family. We appreciate how they continue to contact us in caring ways!
The whole staff went above and beyond what we expected. Everything was taken care of with the director's statement: "If you can think of anything you want, if it is in anyway possible, we will do it." They were very kind and thoughtful - even coming up with ideas on what we could do. Their attention to detail was wonderful and their tenderness toward family was appreciated.
Everyone was so helpful. Their services are always exemplary! Matt Baskerville and his staff are compassionate, caring and attend to every detail!
Over the years, I've come to know Matt and his team on a personal level. The day my brother passed away, Matt personally came to the hospice home to pick him up. He spent time with my family and me, making sure to console us and treat my brother with dignity and respect. We were all treated like family. Matt and his team are Top Notch! Best funeral home experience ever!!!
Matt was out of town - Alex is just awesome. Everything was exceptional! Easy as dealing with family.
Matt Baskerville was exceptional, as well as entire staff! Shanoah, who attended to my mother after she died, did a phenominal job. Family members cried because she looked so beautiful after being so sick. John even went out of his way to hand deliver items to our home after hours. The entire staff went ABOVE AND BEYOND!
Matt in every way made this difficult time not stressful, and his kindness is overwhelming. Sheila Allen is also so helpful in every way. I cannot thank you all enough! Top Notch!
We found this funeral home through Google, and were so happy with everything they did for our family. Shanoah and Matt are absolutely wonderful individuals. They were very comforting and professional, without being stuffy! One word to describe this funeral home and their service is LOVE!!
Matt is extremely kind and compassionate. His sense of calm is a great comfort. My family had previously used this funeral home for my father and brother. The entire staff is extremely professional and most competent.
Sheila Allen, John Fonck and Matt Baskerville are so professional and polite. All of our needs were addressed before we had to ask or even think about it. Great funeral home!
Grateful for everything Alex, Matt and Violet did for our family. The consistent answer we received throughout the whole process was "No problem, whatever you would like..." They are so understanding and caring.
Matt has always been so wonderful to us, and we truly appreciate it! Everything is always just perfect!!! The attention to detail is impeccable. Thank you to Matt and your wonderful team!
Just EXCEPTIONAL OVERALL!!!
Everyone was so great and helpful. They respected me and my son. I could not have asked for anything better, than what they did for me and my family. They are the most respectful and understanding people I have ever met. I just cannot explain how wonderful everyone at Reeves is! God bless you all for everything that you do!
Matt Baskerville has become a friend over the last two years as he has served my family. He is always there for me, not only on a professional level, but as a cherished friend. Alex and John were also so very helpful getting everything to us. The entire staff is very kind, professional and pay attention to every detail that may arise.
Both Matt and Sheila were always on top of everything. They were there to answer our questions, before we even asked! So very professional, kind, thoughtful and generous! Excellent service A++++ The funeral home was also such a soothing atmosphere. Warm and comforting. Overall great staff!
Matt made us all feel very comfortable! Overall great service.
Matt assisted me the day I made the choices and arrangements. He was very supportive, helpful, friendly and professional in all he did. Violette assisted me in the pre-payment and answered all of my questions, both that day and in subsequent phone calls. Alex came to the nursing home to transport my mom, when she passed. He was very kind and patient. Everything done by these individuals; before, during and after the funeral services - was done professionally and in the most caring manner. The attention to detail, courtesy of staff, value of services received and overall experience was excellent.
I cannot express how wonderful the entire staff was to my family! Our loved one was treated like royalty. The staff at Baskerville are so compassionate and comforting. I HIGHLY recommend them. We can not Thank you enough!
Matt, the funeral director is a fantastic person. The staff and service was far beyond all of my expectations. They are even helping me with the cemetery marker. I told my children this is where I want to be when my time comes.
Absolutely the best service!
Alex went above and beyond what we expected. We were very, very impressed and he touched our hearts. We could not have asked for anything more of any of the funeral home staff. They were great!
All of the staff understood our feelings and need of having everything taken care of. They were all personable, professional and knowledgeable of all procedures. The expenses were as I had expected. A great value for the services received. This will always be our family funeral home, and I recommend them to anyone in need!
Matt and Violette were especially helpful. The are the sweetest, kindest and most helpful professionals. They did everything for me. They could not have been nicer. My experience was better than I ever dreamed possible. During such a difficult time they did absolutely everything for me and my family. I cannot begin to explain how wonderful these people are. They were such a blessing to us in our time of need.
Our precious baby boy was born with his wings. We were completely devastated and it was by far the hardest thing we have ever been through. We contacted Baskerville Funeral home to make cremation arrangements. Matt was so incredibly helpful and took care of absolutely everything. He did so much for us and all out of the kindness of his heart. We are so incredibly touched. There are no words to describe how thankful we are. Our hearts are full and we are overwhelmed with emotions of gratitude. Baskerville went absolutely above and beyond for us. The only thing we had to worry about was choosing an urn. Baskerville literally took care of everything else. When going through such a traumatic experience it is so difficult to make arrangements like these. Baskerville was truly a god send for us and we cannot have imagined getting through this without them. From the bottom of our hearts, thank you. Thank you for giving us the gift of having our precious baby at home with us. We could never express how much everything Baskerville has done means to us. Thank you.
Matt and his staff are Excellent in every way!
The whole staff was incredible. I was very impressed. They all went above and beyond. Thank you for making my experience stress free.
Our experience was truly amazing. Everyone who attended the service (over 100) said they had never been to a more beautiful celebration of life... Everything was perfect. Violette Baskerville, who was also the funeral celebrant, was especially helpful. Her suggestions, caring and planning of the celebration of life was excellent. Including the bagpipes. There was nothing that could have been done to improve the funeral homes service to our family. The value of services received was excellent. I would highly recommend this funeral home to others!
Violette was very patient in explaining the pre-planning options at my aunts home before she passed. We never felt rushed by any of the staff. They were all professional and personable. Alex met with me after my aunt passed away to go over the plans already in place - he was extremely professional, courteous and knowledgeable. Just top notch people working here. The attention to detail was excellent.
Matt Baskerville and the entire staff was excellent. There was nothing that could have been done to improve the funeral homes service. It was above and beyond.They thought of everything that our family didn't. I can't say enough about the kindness of the entire Baskerville Team. Baskerville leads the way and other funeral homes should learn from the Baskerville example of excellence.
Matt Baskerville made a sorrowful time for us more comfortable for everyone. The burden he and his staff lifted from the family was remarkable. Not one thing could have been done to improve the services received. It was perfect. Matt and his staff are completely professional, yet provide the utmost compassion and care. Truly a gift to work with.
Everyone, especially Alex was overwhelmingly helpful to us. From taking our mother from her home to the burial - the whole process was flawless. They treated all of us as their own family.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.